Refund Policy

At TRAVLR., we stand behind our products with a generous return policy of 90 days, ensuring your satisfaction with every purchase. If for any reason your TRAVLR. product doesn't meet your expectations, simply reach out to us within this timeframe to initiate a return or replacement.

90-Day Money Back Guarantee

We offer a 90-day money-back guarantee from the date of purchase. If you are not completely satisfied with your purchase, you may return the product within 90 days for a refund, subject to the conditions outlined below.

Conditions for Returns

To be eligible for a return and refund, the following conditions must be met:

  • The product must be in its original, unused condition.
  • The product must be returned in its original packaging.
  • Proof of purchase (order number, receipt, or invoice) must be provided.
  • A return authorisation must be obtained from our customer service team before returning the product.

Non-Refundable Items

Certain items are not eligible for returns or refunds, including:

  • Products that have been used or damaged after delivery.
  • Products not in their original condition or packaging.
  • Sale items or products purchased with a discount.

Process for Returns

To initiate a return, please follow these steps:

  1. Contact Customer Service: Email our customer service team at [email protected] to request a return authorisation. Please include your order number and reason for return.
  2. Return Authorisation: Our team will review your request and, if approved, provide you with a return authorisation and instructions on how to send your item back.
  3. Return Shipping: You are responsible for paying the shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance.
  4. Inspection and Refund: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Order Cancellations

We understand that circumstances may change, so we offer a 2-hour window from the time of purchase for order cancellations and refund requests. Please contact our dedicated customer support team at [email protected] to assist you promptly.

Refund Processing Time

Refunds typically take 3-5 days to process, pending your bank's processing time. If you encounter any delays or issues with your refund, don't hesitate to reach out to us or your bank for assistance.

Shipping Address Accuracy

Please ensure the accuracy of your shipping address during checkout, as we cannot be held responsible for incorrect addresses provided. We send email and text confirmations in advance to verify your order details and ensure a smooth delivery process.

Delivery Liability

While we strive to ensure the safe delivery of your orders, we cannot be held liable for lost or stolen packages left at your front door or on your property. However, you have the option to provide delivery instructions for leaving packages outside your property for added convenience.

Warranty

For added peace of mind, our products are backed by a 12-month warranty to address any issues that may arise after several months of use. Additionally, you have the option to extend the warranty up to 5 years by including it in your initial order. At TRAVLR., we're committed to providing you with exceptional service and support throughout your journey with us.

Contact Information

For any questions or concerns about our refund policy, please contact us at:

By placing an order with TRAVLR., you agree to our terms and conditions as outlined in this refund policy. We reserve the right to update or modify this policy at any time without prior notice.

Thank you for shopping with TRAVLR. We appreciate your business and are committed to providing you with a positive shopping experience.