Shipping Policy
At TRAVLR, we are committed to providing you with a seamless shopping experience from start to finish, including reliable and efficient shipping services. Here's what you need to know about our shipping policy:
Free Shipping: We offer FREE SHIPPING on all orders, regardless of the order value or destination. Whether you're stocking up on your favourite TRAVLR products or trying something new, you can enjoy the convenience of complimentary shipping on every purchase.
Dispatch Time: Once your order is placed, our dedicated team works diligently to prepare your items for shipment. Orders are typically dispatched within 1-2 business days from the time of purchase. We understand the importance of prompt service and strive to get your order on its way as quickly as possible.
Delivery Times: We aim to deliver your order to you as swiftly as possible. Our estimated delivery times are as follows:
- Australia: 4 - 10 working days
- United States: 3 - 7 working days
- United Kingdom: 3 - 5 working days
- Canada: 5 - 12 working days
- Rest of the World: 5 - 12 working days
Please note that delivery times may vary depending on your location and external factors beyond our control, such as customs clearance processes or carrier delays. Additionally, for custom orders, please allow an extra 5 - 7 business days on top of the standard delivery times mentioned above. All shipping times are calculated from the date of dispatch.
Tracking Information: To keep you informed every step of the way, we provide tracking information for all orders. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details. You can easily track the status of your package and monitor its journey until it reaches your doorstep.
Safe and Secure Packaging: We take great care in packaging your Travlr products to ensure they arrive safely and in pristine condition. From sturdy boxes to protective padding, we utilize high-quality packaging materials to safeguard your items during transit.
International Shipping: While we primarily serve customers within Australia, we also offer international shipping to select destinations. International shipping rates and delivery times may vary depending on the destination country. Please contact our customer support team for more information regarding international shipping options.
Customer Satisfaction: Your satisfaction is our top priority, and we are here to assist you every step of the way. If you have any questions or concerns regarding your order or shipping process, please don't hesitate to contact our friendly customer support team. We are dedicated to ensuring your shopping experience with TRAVLR is nothing short of exceptional.
Thank you for choosing TRAVLR for all your skincare needs. We appreciate your trust in us and look forward to serving you with top-quality products and outstanding service.